Dispatcher

Dispatcher

Job Responsibilities:

• Directly supervise assigned drivers to include adherence to company policy, performance counseling, and reviews
• Daily communication with drivers includes dispatching, tracking/tracing loads, and pre-plans to ensure the driver receives and understands vital information
• Heavy daily interaction with drivers.  Will be the liaisons between drivers and management to ensure that expectations are being met with respect to both service and cost
• Utilize in-cab telematics tools to manage the operation through driver performance monitoring and trip reporting functions along with any other potential issues
• Manage driver DOT compliance, including CDL & medical card expirations, random drug screen coordination, and quarterly safety training
• Manage driver layover and detention times maintain the status of equipment that’s being serviced by maintenance personnel
• Enter service failures daily and manage driver’s ability for on-time delivery
• Respond to any driver payroll/settlement questions
• Manage driver miles
• Appropriately match loads to drivers, which will satisfy both customer and driver needs while ensuring freight is delivered and picked up in a safe and timely manner
• Manage fleet turnover to maintain a satisfactory retention ratio
• Manage revenue per truck
• Maintain fleet awareness for the driver safety reports

Qualifications:

• An associate degree in a business-related or communication field is preferred. Previous dispatch work experience in the trucking industry may be substituted for education.
• Two (2) years of dispatch experience preferred.
• Previous trucking experience is a plus
• Good Phone and communication skills
• Computer literacy is required.
• Must be detail-oriented and good with following up on unfinished tasks
• Basic personal computer or host terminal skills required
• Strong organizational skills required

BENEFITS:

• Health, dental, vision, and life insurance offered
• 401(K) retirement plan with company matching funds
• Vacation pay